Statement of Purpose
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STATEMENT OF PURPOSE
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Name of establishment or agency
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The Village Dental Practice |
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Address and postcode
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61 New Road, Skewen SA10 6HA |
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Telephone number
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01792814734 |
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Email address
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thevillagedentalpractice@googlemail.com |
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Fax number
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n/a |
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Aims and objectives of the establishment or agency
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We aim to
By doing this we hope to provide the opportunity for patients to fully participate in their oral healthcare in a safe, supportive environment. The patients wishes and best interests will always be at the centre of our treatment planning process. We will actively seek patient feedback to ensure our services meet patients needs and expectations.
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REGISTERED MANAGER DETAILS
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Name |
John Vaughan
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Address and postcode
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61 New Road, Skewen, SA10 6HA |
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Telephone number |
01792814734 |
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Email address |
Thevillagedentalpractice@googlemail.com |
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Fax number |
n/a |
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Relevant qualifications BDS Bristol 1997 GDC no 73755
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Relevant experience Worked as a self-employed dentist at the Village Dental Practice since 1997. Became a joint principal of the Practice in 2002 and sole principal in April 2015. I have wide experience of all aspects of managing a multi surgery practice. I have developed methods of maintaining the business as a viable commercial entity whilst providing high standards of patient care. In October 2019 I completed a Level 3 Diploma in Management.
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RESPONSIBLE INDIVIDUAL DETAILS (please delete this section if not applicable)
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As For Registered manager |
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STAFF DETAILS
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Name |
Position |
Relevant qualifications / experience |
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Paul Fraser |
Self employed dentist |
BDS (2003) GDC no 80764 |
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Elise Parker |
Self employed dentist |
BDS (2004) GDC no 83385 |
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William Daniel Rhodri Walters |
Self employed dentist |
BDS (2015) GDC no 258358 |
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Sharon Davies |
Practice administrative manager |
Qualified dental nurse (1997) |
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Laura Thomas |
Receptionist |
Qualified dental nurse (2016) |
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Leanne Vaughan |
Dental Nurse |
Qualified dental nurse (2000) |
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Karen Williams |
Dental Nurse |
Qualified dental nurse (1998) |
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Sadie Evans |
Dental Nurse |
Qualified dental nurse (2015) |
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Krista Mead |
Dental Nurse |
Qualified dental nurse (2003) |
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John Vaughan |
Practice Principal/ responsible individual/registered manager |
BDS (1997) GDC no 73755 |
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Sharon Gorvett
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Dental Nurse |
Qualified dental nurse (re-reg 2022) |
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Joanne Reynolds |
Dental Nurse |
Qualified Dental Nurse (2007)
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Kira Roosmalen
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Dental Nurse |
Qualified Dental Nurse (2021) |
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ORGANISATIONAL STRUCTURE |
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The Dental Practice is owned by J&LV Ltd and trades as The Village Dental Practice, Skewen. John Vaughan (Director), Leanne Vaughan (Secretary) John Vaughan is the responsible person, registered manager & principal dentist Sharon Davies is the practice manager
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SERVICES / TREATMENTS / FACILITIES
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The practice provides general NHS and Private Dental Care. Our NHS treatment is provided via a contract with SBUHB (Swansea Bay). We provide NHS treatment for children up to the age of 18 years, and NHS Domiciliary services to patients at our registered residential and nursing homes :- St Marks Nursing Home---- Parc Terrace, Waun Wen, Swansea, SA12BY Cefn Lodge ----, 16 Cefn Parc, Skewen, Neath, SA106YR Drymmer -----Drymmer Road, Skewen SA10 6NR Examinations and prosthodontics are provided at the Homes with more complex interventive treatment being done at the Practice.
Patients over 18 years are seen on a private basis under a capitation scheme administered by Dpas.
The premises are a modified mid terraced property, which has four surgeries. We have rear access on the ground floor for patients requiring wheelchair access. Each surgery is equipped with an intra oral radiography unit. We only use equipment pursuant to the accepted provision of general dentistry. Patients in need of specialist treatments we do not provide, can be appropriately referred.
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PATIENTS VIEWS
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We invite verbal and written feedback from patients (an online feedback survey is available). Patient responses are considered by management and are used to help shape treatment provision. If appropriate the responses are discussed at practice meetings.
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ARRANGEMENTS FOR VISITING / OPENING HOURS
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Mon 9-1,2-5 Tues 9-1,2-5 Wed 9-1,2-5 Thur 9-1,2-5 Fri 9-1,2-5
Advice for patients seeking emergency treatment out of hours is provided on the practice answerphone and also on our website and on notices outside the practice. Dentists are available for call outs on weekends & bank holidays if appropriate.
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ARRANGEMENTS FOR DEALING WITH COMPLAINTS
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Patient Complaints Procedure (Wales) It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, investigating them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure. If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly. We accept complaints made verbally as well as written complaints. If you do not feel you can raise a complaint about your NHS service directly with us, you can address your complaint directly to the local Health Board (Swansea Bay University health Board, One Talbot Gateway, Baglan Energy Park, Port Talbot, SA12 7BR, 01639 683363/683316). Sharon Davies is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 2 working days and will aim to provide a full response in writing within 30 working days. You can send your complaints to 61 New Road, Skewen, Neath, SA10 6HA, call us on 01792 814734 or email the Complaints Manager on thevillagedentalpractice@gmail.com. If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when it is suitable for you and the practice. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible by those who need to know about your complaint. If the complaint investigation takes longer than anticipated, the Complaints Manager will contact you at least every ten working days to keep you informed of the reason for any delays, the progress of the investigation and the proposed date it will be completed. When the investigation has been completed, you will be informed of its outcome in writing. We will make our response clear, addressing each of your concerns as best as we can. You will also be invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the complaint. Contacts For private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk. If you would like support or advice regarding your NHS complaint you can contact the local Llais team by calling 01639 683490. If you are still unhappy about your NHS complaint, you can contact The Ombudsman for Wales by calling 0300 790 0203 or visiting www.ombudsman-wales.org.uk. You can also contact Healthcare Inspectorate Wales (HIW) who is the independent inspectorate and regulator of all healthcare in Wales by calling 0300 062 8163. The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on information@gdc-org.uk or by calling 020 7167 6000. |
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PRIVACY AND DIGNITY
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All staff members are aware of their responsibilities for safeguarding patient privacy and keeping information secure and have received appropriate training on the legislation requirements to ensure that:
To ensure patients dignity is protected, we try to implement our equality, dignity and human rights policy (M233-EQD) by:-
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Date Statement of Purpose written
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01/12/2017 |
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Author
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John Vaughan |
STATEMENT OF PURPOSE REVIEWS
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Date Statement of Purpose reviewed |
22/2/18 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
22/2/18 |
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Date Statement of Purpose reviewed |
5/9/18 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
11/9/18 |
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Date Statement of Purpose reviewed |
2/9/2019 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
2/9/2019
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Date Statement of Purpose reviewed |
1/10/2019 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
1/10/2019
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Date Statement of Purpose reviewed |
17/8/2020 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – no changes at this time
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Date Statement of Purpose reviewed |
19/10/2020 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
21/10/2020 |
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Date Statement of Purpose reviewed |
16/11/2020
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – nurses changes only
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Date Statement of Purpose reviewed |
11/1/2021 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – nurses changes only |
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Date Statement of Purpose reviewed |
24/5/2021 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – nurses changes only |
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Date Statement of Purpose reviewed |
13/9/2021 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – nurses changes only |
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Date Statement of Purpose reviewed |
10/2/2022 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – nurses changes only |
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Date Statement of Purpose reviewed |
26/4/2022 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – nurses changes only |
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Date Statement of Purpose reviewed |
5/12/2022 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – nurses changes only |
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Date Statement of Purpose reviewed |
14/9/23 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – nurses changes only |
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Date Statement of Purpose reviewed |
13/5/24 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – nurses changes, removal of Hollins Parc /Woods nursing homes |
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Date Statement of Purpose reviewed |
3/9/24 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – nurses changes |
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Date Statement of Purpose reviewed |
6/11/24 |
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Reviewed by
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John Vaughan |
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Date HIW notified of changes |
n/a – nurses changes |
11/24
CYMRAEG
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DATGANIAD O DDIBEN
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Enw'r sefydliad neu asiantaeth
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The Village Dental Practice |
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Cyfeiriad a chod post
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61 Heol Newydd, Sgiwen SA10 6HA |
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Rhif ffôn
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01792814734 |
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Cyfeiriad e-bost
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thevillagedentalpractice@googlemail.com |
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Rhif ffacs
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Amherthnasol |
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Nodau ac amcanion y sefydliad neu asiantaeth
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Rydym yn anelu at
Drwy wneud hyn, gobeithiwn roi’r cyfle i gleifion gymryd rhan lawn yn eu gofal iechyd y geg mewn amgylchedd diogel a chefnogol. Bydd dymuniadau a buddiannau gorau’r claf bob amser yn ganolog i’n proses cynllunio triniaeth. Byddwn yn mynd ati i geisio adborth gan gleifion i sicrhau bod ein gwasanaethau yn bodloni anghenion a disgwyliadau cleifion.
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MANYLION RHEOLWR COFRESTREDIG
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Enw |
John Vaughan
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Cyfeiriad a chod post
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61 Heol Newydd, Sgiwen, SA10 6HA |
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Rhif ffôn |
01792814734 |
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Cyfeiriad e-bost |
Thevillagedentalpractice@googlemail.com |
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Rhif ffacs |
Amherthnasol |
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Cymwysterau perthnasol BDS Bristol 1997 CDC rhif 73755
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Profiad perthnasol Wedi gweithio fel deintydd hunangyflogedig yn y Village Dental Practice ers 1997. Deuthum yn gyd-bennaeth y Ddeintyddfa yn 2002 ac unig bennaeth ym mis Ebrill 2015. Mae gen i brofiad eang o bob agwedd ar reoli deintyddfa aml-lawdriniaeth. Rwyf wedi datblygu dulliau o gynnal y busnes fel endid masnachol hyfyw wrth ddarparu safonau uchel o ofal cleifion. Ym mis Hydref 2019, cwblheais Ddiploma Lefel 3 mewn Rheolaeth.
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MANYLION UNIGOLYN CYFRIFOL (dilëwch yr adran hon os nad yw’n berthnasol)
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Enw |
Fel ar gyfer Rheolwr Cofrestredig |
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MANYLION STAFF
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Rhowch y manylion canlynol ar gyfer yr holl staff sy'n darparu gwasanaethau yn eich sefydliad neu asiantaeth
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Enw |
Swydd |
Cymwysterau / profiad perthnasol |
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Paul Fraser |
Deintydd hunangyflogedig |
BDS (2003) GDC rhif 80764 |
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Elise Parker |
Deintydd hunangyflogedig |
BDS (2004) GDC rhif 83385 |
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Willian Daniel Rhodri Walters |
Deintydd hunangyflogedig |
BDS (2015) GDC 258358 |
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Sharon Davies |
Rheolwr gweinyddol y ddeintyddfa |
Nyrs ddeintyddol gymwysedig (1997) |
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Laura Smith (nee Thomas) |
Derbynnydd |
Nyrs ddeintyddol gymwysedig (2016) |
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Leanne Vaughan |
Derbynnydd |
Nyrs ddeintyddol gymwysedig (2000) |
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Karen Williams |
Derbynnydd |
Nyrs ddeintyddol gymwysedig (1998) |
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Sadie Cook (nee Evans) |
Derbynnydd |
Nyrs ddeintyddol gymwysedig (2015) |
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Krista Loynes (nee Mead) |
Derbynnydd |
Nyrs ddeintyddol gymwysedig (2003) |
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John Vaughan |
Pennaeth y Ddeintyddfa/unigolyn cyfrifol/rheolwr cofrestredig |
BDS (1997) GDC rhif 73755 |
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Sharon Gorvett |
Derbynnydd |
Nyrs ddeintyddol gymwysedig (2022) |
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Joanne Reynolds |
Derbynnydd |
Nyrs ddeintyddol gymwysedig (2007) |
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Kira Roosmalen (nee Passaro) |
Derbynnydd |
Nyrs ddeintyddol gymwysedig (2021) |
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STRWYTHUR SEFYDLIADOL |
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J&LV Ltd sy'n berchen ar y Ddeintyddfa ac mae'n masnachu fel The Village Dental Practice, Sgiwen. John Vaughan (Cyfarwyddwr), Leanne Vaughan (Ysgrifennydd) John Vaughan yw'r person cyfrifol, y rheolwr cofrestredig a'r prif ddeintydd Sharon Davies yw rheolwr y ddeintyddfa
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GWASANAETHAU / TRINIAETHAU / CYFLEUSTERAU
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Mae'r ddeintyddfa yn darparu gofal deintyddol cyffredinol y GIG a gofal deintyddol preifat. Darperir ein triniaeth GIG drwy gontract gyda Bwrdd Iechyd Prifysgol Abertawe Bro Morgannwg (Bae Abertawe). Rydym yn darparu triniaeth y GIG i blant hyd at 18 oed, a gwasanaethau Cartref y GIG i gleifion yn ein cartrefi preswyl a nyrsio cofrestredig :- Cartref Nyrsio St Marks ---- Parc Terrace, Waun Wen, Abertawe, SA12BY Cefn Lodge ----, 16 Cefn Parc, Sgiwen, Castell-nedd, SA106YR Drymmer ----- Heol Drymmer, Sgiwen SA10 6NR Darperir archwiliadau a phrosthodonteg yn y Cartrefi gyda thriniaeth ymyrrol fwy cymhleth yn cael ei chynnal yn y Ddeintyddfa. |
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Mae cleifion dros 18 oed yn cael eu gweld yn breifat o dan gynllun fesul pen sy'n cael ei weinyddu gan DPAS. Mae'r adeilad yn eiddo canol teras wedi'i addasu, sydd â phedair deintyddfa. Mae gennym fynediad cefn ar y llawr gwaelod ar gyfer cleifion sydd angen mynediad cadair olwyn. Mae gan bob deintyddfa uned radiograffeg y geg. Rydym ond yn defnyddio offer yn unol â'r ddarpariaeth ddeintyddiaeth gyffredinol a dderbynnir. Gall cleifion sydd angen triniaethau arbenigol nad ydym yn eu darparu, gael eu hatgyfeirio'n briodol. Mae triniaeth a chyngor ar gael yn y Gymraeg os yw'n well gennych. |
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BARN CLEIFION
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Rydym yn gwahodd adborth llafar ac ysgrifenedig gan gleifion. Mae arolwg adborth cleifion ar-lein ar gael. Caiff ymatebion cleifion eu hystyried gan reolwyr ac fe'u defnyddir i helpu i lunio darpariaeth triniaethau. Os yw'n briodol, trafodir yr ymatebion mewn cyfarfodydd misol. |
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TREFNIADAU AR GYFER YMWELD / ORIAU AGOR
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Yr oriau agor arferol yw Llun 9-1,2-5 Maw 9-1,2-5 Mer 9-1,2-5 Iau 9-1,2-5 Gwe 9-1,2-5 Darperir cyngor i gleifion sy'n ceisio triniaeth frys y tu allan i oriau ar beiriant ateb y practis ac ar ein gwefan ac ar hysbysiadau y tu allan i'r ddeintyddfa. Mae deintyddion ar gael ar gyfer galwadau ar benwythnosau a gwyliau banc os yw'n briodol. |
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Gweithdrefn Cwynion Cleifion (Cymru) - Sept 24 Ein nod ni bob amser yw cael cleifion bodlon, bodloni eich disgwyliadau gofal a gwasanaeth, a datrys unrhyw gwynion mor effeithlon, effeithiol a chwrtais â phosib. Mae cwynion yn peri pryder mawr i ni ac rydym yn ymchwilio iddynt, mewn ffordd lawn a theg, ac yn cymryd llawer o ofal i warchod eich cyfrinachedd. Rydym yn dysgu oddi wrth gwynion er mwyn gwella ein gofal a’n gwasanaeth. Ni fyddwn yn gwahaniaethu yn erbyn cleifion sydd wedi gwneud cwyn a byddwn yn hapus i ateb unrhyw gwestiynau yr hoffech o bosib eu codi ynglÅ·n â’r weithdrefn hon. Gallwch hefyd ysgrifennu atynt:
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PREIFATRWYDD AC URDDAS
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Mae pob aelod o staff yn ymwybodol o'u cyfrifoldebau dros ddiogelu preifatrwydd cleifion a chadw gwybodaeth yn ddiogel ac maen nhw wedi cael hyfforddiant priodol ar ofynion y ddeddfwriaeth i sicrhau:
Er mwyn sicrhau bod urddas cleifion yn cael ei ddiogelu, rydym yn ceisio gweithredu ein polisi cydraddoldeb, urddas a hawliau dynol (M233-EQD) drwy:-
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Dyddiad yr ysgrifennwyd y Datganiad o Ddiben
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01/12/2017 |
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Awdur
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John Vaughan |
ADOLYGIADAU’R DATGANIAD O DDIBEN
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Dyddiad adolygu'r Datganiad o Ddiben |
22/2/18 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
22/2/18 |
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Dyddiad adolygu'r Datganiad o Ddiben |
5/9/18 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
11/9/18 |
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Dyddiad adolygu'r Datganiad o Ddiben |
2/9/19 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
2/9/19
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Dyddiad adolygu'r Datganiad o Ddiben |
1/10/19
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
1/10/19
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Dyddiad adolygu'r Datganiad o Ddiben |
17/8/20 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
amh
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Dyddiad adolygu'r Datganiad o Ddiben |
19/10/20
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
21/10/20 |
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Dyddiad adolygu'r Datganiad o Ddiben |
16/11/20 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
amh |
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Dyddiad adolygu'r Datganiad o Ddiben |
11/1/21 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
amh
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Dyddiad adolygu'r Datganiad o Ddiben |
24/5/21
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
amh |
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Dyddiad adolygu'r Datganiad o Ddiben |
13/9/21 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
amh |
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Dyddiad adolygu'r Datganiad o Ddiben |
10/2/22 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
amh |
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Dyddiad adolygu'r Datganiad o Ddiben |
26/4/22 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
amh |
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Dyddiad adolygu'r Datganiad o Ddiben |
5/12/22 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
amh |
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Dyddiad adolygu'r Datganiad o Ddiben |
14/9/23
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
amh |
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Dyddiad adolygu'r Datganiad o Ddiben |
5/24 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
Amh – cartrefi nyrsio wedi'u dileu Hollins Parc /Woods
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Dyddiad adolygu'r Datganiad o Ddiben |
9/24
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
amh
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Dyddiad adolygu'r Datganiad o Ddiben |
11/24 |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
amh |
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Dyddiad adolygu'r Datganiad o Ddiben |
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Adolygwyd gan
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John Vaughan |
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Dyddiad y cafodd AGIC ei hysbysu am newidiadau |
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