Statement Of Purpose

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Statement of Purpose

STATEMENT OF PURPOSE

Name of establishment or agency

The Village Dental Practice

Address and postcode

61 New Road, Skewen

SA10 6HA

Telephone number

01792814734

Email address

thevillagedentalpractice@googlemail.com

Fax number

n/a

Aims and objectives of the establishment or agency

We aim to

Provide patients with a standard of care we would expect to receive ourselves
Communicate with patients in a friendly, open, courteous and professional manner
Keep our knowledge and professional skills up to date
Listen to, and act on patient views and opinions
Ensure that patients receive full information about our services, their treatment options and associated costs
Refer patients for further advice where appropriate
Respect patient confidentiality at all times
Abide by the most recent standards of cross infection control
Make our complaints procedure known and available

By doing this we hope to provide the opportunity for patients to fully participate in their oral healthcare in a safe, supportive environment. The patients wishes and best interests will always be at the centre of our treatment planning process.

We will actively seek patient feedback to ensure our services meet patients needs and expectations.

REGISTERED MANAGER DETAILS
Name	John Vaughan
Address and postcode	61 New Road, Skewen, SA10 6HA
Telephone number	01792814734
Email address	Thevillagedentalpractice@googlemail.com
Fax number	n/a
Relevant qualifications BDS Bristol 1997 GDC no 73755
Relevant experience Worked as a self-employed dentist at the Village Dental Practice since 1997. Became a joint principal of the Practice in 2002 and sole principal in April 2015. I have wide experience of all aspects of managing a multi surgery practice. I have developed methods of maintaining the business as a viable commercial entity whilst providing high standards of patient care. In October 2019 I completed a Level 3 Diploma in Management.

RESPONSIBLE INDIVIDUAL DETAILS (please delete this section if not applicable)
Name	As For Registered manager







STAFF DETAILS

Name		Position	Relevant qualifications / experience
Paul Fraser		Self employed dentist	BDS (2003) GDC no 80764
Elise Parker		Self employed dentist	BDS (2004) GDC no 83385
William Daniel Rhodri Walters		Self employed dentist	BDS (2015) GDC no 258358
Sharon Davies		Practice administrative manager	Qualified dental nurse (1997)
Laura Thomas		Receptionist	Qualified dental nurse (2016)
Leanne Vaughan		Dental Nurse	Qualified dental nurse (2000)
Karen Williams		Dental Nurse	Qualified dental nurse (1998)
Sadie Evans		Dental Nurse	Qualified dental nurse (2015)
Krista Mead		Dental Nurse	Qualified dental nurse (2003)
John Vaughan		Practice Principal/ responsible individual/registered manager	BDS (1997) GDC no 73755
Sharon Gorvett		Dental Nurse	Qualified dental nurse (re-reg 2022)

ORGANISATIONAL STRUCTURE

The Dental Practice is owned by J&LV Ltd and trades as The Village Dental Practice, Skewen.

John Vaughan (Director), Leanne Vaughan (Secretary)

John Vaughan is the responsible person, registered manager & principal dentist

Sharon Davies is the practice manager

SERVICES / TREATMENTS / FACILITIES

The practice provides general NHS and Private Dental Care.

Our NHS treatment is provided via a contract with SBUHB (Swansea Bay).

We provide NHS treatment for children up to the age of 18 years, and NHS Domiciliary services to patients at our registered residential and nursing homes :-

St Marks Nursing Home---- Parc Terrace, Waun Wen, Swansea, SA12BY

Cefn Lodge ----, 16 Cefn Parc, Skewen, Neath, SA106YR

Drymmer -----Drymmer Road, Skewen SA10 6NR

Hollinswood -----Hollinswood , Cimla Neath SA113BQ

Hollins Parc ------Hollins Parc , Cimla , Neath SA113BQ

Examinations and prosthodontics are provided at the Homes with more complex interventive treatment being done at the Practice.

Patients over 18 years are seen on a private basis under a capitation scheme administered by Dpas.

The premises are a modified mid terraced property, which has four surgeries.

We have rear access on the ground floor for patients requiring wheelchair access.

Each surgery is equipped with an intra oral radiography unit.

We only use equipment pursuant to the accepted provision of general dentistry.

Patients in need of specialist treatments we do not provide, can be appropriately referred.

PATIENTS VIEWS

We invite verbal and written feedback from patients (an online feedback survey is available).

Patient responses are considered by management and are used to help shape treatment provision. If appropriate the responses are discussed at practice meetings.

ARRANGEMENTS FOR VISITING / OPENING HOURS

Mon 9-1,2-5

Tues 9-1,2-5

Wed 9-1,2-5

Thur 9-1,2-5

Fri 9-1,2-5

Advice for patients seeking emergency treatment out of hours is provided on the practice answerphone and also on our website and on notices outside the practice.

Dentists are available for call outs on weekends & bank holidays if appropriate.

ARRANGEMENTS FOR DEALING WITH COMPLAINTS

Patient Complaints Procedure (Wales)

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, investigating them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure.

If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly. We accept complaints made verbally as well as written complaints. If you do not feel you can raise a complaint about your NHS service directly with us, you can address your complaint directly to the local Health Board (Swansea Bay University health Board, One Talbot Gateway, Baglan Energy Park, Port Talbot, SA12 7BR, 01639 683363/683316).

Sharon Davies is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 2 working days and will aim to provide a full response in writing within 30 working days.

You can send your complaints to 61 New Road, Skewen, Neath, SA10 6HA, call us on 01792 814734 or email the Complaints Manager on thevillagedentalpractice@gmail.com.

If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when it is suitable for you and the practice. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible by those who need to know about your complaint. If the complaint investigation takes longer than anticipated, the Complaints Manager will contact you at least every ten working days to keep you informed of the reason for any delays, the progress of the investigation and the proposed date it will be completed.

When the investigation has been completed, you will be informed of its outcome in writing. We will make our response clear, addressing each of your concerns as best as we can. You will also be invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the complaint.
We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take the matter further, please see the contacts below.

Contacts

For private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk.
If you feel that the practice isn’t meeting it’s duties regarding the Welsh language you can raise your concern with the Welsh Language Commissioner by calling 0845 6033 221 or visiting http://www.comisiynyddygymraeg.cymru.

If you would like support or advice regarding your NHS complaint you can contact the local Community Health Council by calling 01639 683490. If you are still unhappy about your NHS complaint, you can contact The Ombudsman for Wales by calling 0300 790 0203 or visiting www.ombudsman-wales.org.uk. You can also contact Healthcare Inspectorate Wales (HIW) who is the independent inspectorate and regulator of all healthcare in Wales by calling 0300 062 8163.

The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on information@gdc-org.uk or by calling 020 7167 6000.

PRIVACY AND DIGNITY

All staff members are aware of their responsibilities for safeguarding patient privacy and keeping information secure and have received appropriate training on the legislation requirements to ensure that:

No personal information given or received in confidence is passed on to anyone else without the prior consent of the information provider
No personal information given or received in confidence for one purpose is used for another purpose without the prior consent of the information provider
Patients are entitled to object to the use of their confidential information for any other purpose than their care
The duty of confidentiality to deceased patients is treated in the same way as that of living patients
The rules of disclosure are strictly followed every time information is passed on to another person or organisation.
(Privacy notice M217T – available on request)

To ensure patients dignity is protected, we try to implement our equality, dignity and human rights policy (M233-EQD) by:-

providing patient information in a variety of languages, if required
having translation services available for patients who need this
providing services that are accessible to patients with disabilities
ensuring that care of individuals is planned with their specific needs at the centre
tackling oral health inequalities through positive promotion and care
involving patient groups and individuals in the design of our service
responding positively to the diverse needs and experiences of our patients and the community even when those needs are challenging to deal with
ensuring that we join up with services involved with the care of patients with particular medical and social care needs.

Date Statement of Purpose written

01/12/2017

Author

John Vaughan

STATEMENT OF PURPOSE REVIEWS