Neath, West Glamorgan SA10 6HA
In an Emergency
Due to Coronavirus management guidelines, for urgent treatment please call us on 01792 814734 where you will be assessed by a member of our team and offered an appointment if appropriate. If you are not suitable for treatment in general practice environment due to risk status, travel or contact history or symptoms of infection, you will be signposted to the appropriate treatment pathway.
Please call before 3.00 pm to ensure that a dentist can respond to your concerns and provide triage the same day. Callers after 3.00 pm may be required to call again the following day according to demand.
For our registered patients, appointment slots are kept free for emergencies every day. For an emergency appointment DURING PRACTICE HOURS, please call us on 01792 814734. Whilst we endeavour to see all emergencies within 24 hours, please call before 12 pm to be offered an appointment the same day.
Please be aware that emergencies are seen on an appointment basis only. Patients who attend without a pre-booked appointment may be asked to return at another time.
Whilst we try our best to accommodate non registered patients in need of emergency treatment, we can not guarantee availability as priority is given to our registered patients. Please ring 01792 814734 for availability enquiries.
In the event of an emergency OUTSIDE PRACTICE HOURS, please adhere to the following procedure:
For emergency dental treatment such as bleeding, swelling or trauma, please visit your local A & E Department.
For our dental plan patients (DPAS), and those undergoing an initial private course of treatment, an emergency advice line is available between the hours of 8.30am to 9.30am on Saturday, Sunday and Bank Holidays. The initial number to call is 01792 814 734 where you will receive further instructions.
If the practice is re-opened for out of hours treatment, the service is subject to a £40 call out fee for plan patients, and £80 for private patients. Further treatment costs may also be incurred but a full quote will be provided prior to any treatment provision.
For patients registered with us under the NHS, please call NHS Direct on 0845 46 47 between the hours of 7-10pm weekdays, and 4-7 pm weekends and bank holidays. Further information can be found at www.111.wales.nhs.uk
For emergencies such as bleeding, swelling or trauma, please contact your local A&E department.