Coronavirus (COVID-19) Advice 

1/7/2020 Service Provision Update

On the announcement of the de-escalation of Wales into the amber alert phase by the Chief Dental Officer, we are delighted that from July 1st 2020, we will be able to expand the range of face to face treatments we will be able to offer our patients.


This next phase of gradual relaxation of the restrictions will mean that we will be able to see a wider range of  treatments which may require Aerosol Generating procedures at the practice.

Whilst the need for fallow times (the period after treatment that the surgery cannot be used to allow aerosols to settle prior to cleaning) of 1 hour after each treatment, combined with enhanced PPE and cleaning regimes mean we will only be able to provide a very limited number of treatments each day, it does mean we can now offer some vital interventive treatment for patients with ongoing urgent problems that need us the most.

Although we may not be in a position to provide routine appointments such as check-ups for a while yet (we will only be permitted to do this as the alert level and infection rate drops further), this is an important first step in us being allowed to provide our patients with the care they so desperately need and deserve.


To make sure that your experience at the practice is as safe as it can be, we have made many changes to our operating processes which may make your next visit to us a somewhat different experience to that which you are used to– but we hope you can appreciate, and are reassured by, all the steps we have taken to ensure the safety of our staff and patients alike.


Prior to being offered a face to face appointment, you would still need to telephone us (we are operating a closed-door policy until further notice) for triage. You will be asked questions to determine your Covid status such as:


Have you been tested positive or diagnosed with Coronavirus?

Are you having shortness of breath or other difficulties breathing?

Do you currently have a cough? or have you had a persistent dry cough in the last 14 days?

Any other flu-like symptoms, such as gastrointestinal upset, headache

or fatigue?

Have you experienced recent loss of taste or smell?

Are you in contact with any confirmed COVID-19 positive patients?

Patients who are well but who have a sick family member at home with COVID-19 should consider postponing elective treatment.


If after a telephone consultation with one of our clinical team members, you are offered a face to face appointment, below are some details you will be asked to consider before and during your visit.


  • With the exception of children and patients in need of support or supervision, patients should come alone. (If the patient is accompanied, the chaperone must also go through a covid risk assessment and wear a mask at the practice).
  • Please use the toilet before you attend
  • Please observe a distance of at least 2 metres if another patient is present in or around the dental practice
  • Unfortunately, staff will avoid shaking hands even though we will be very pleased to see you!
  • Staff will be wearing increased levels of PPE to what you may be used to. Please do not be alarmed. It is the same old team underneath. It will be particularly important to prepare children for this.
  • Please come wearing a mask/face covering (like those required on public transport) if possible, or be prepared to wear one.
  • Please do not to arrive early. Please wait in your car (or outside the practice but not on the pathway) and telephone to inform us of your arrival. You will then be instructed to wait (if necessary, to limit patient cross over and contact) or to come to the practice.
  • On arrival at the practice door, please press the video doorbell and wait for a response.
  • If there is no response, please knock the door.
  • On entry you will be asked to use alcohol rub and be asked the covid screening questions again.
  • Your temperature may be recorded with a contactless thermometer if there are concerns over your health or covid status
  • Please do not bring unnecessary possessions. You will be directed to place items such as coats and bags in the lidded plastic containers in reception
  • You will be escorted directly to the treatment area (despite how much the team would love a chat and a catch up, at present it is wiser to minimise your time at the practice!).
  • You will be asked to don removable shoe covers (please do not wear high heels)
  • Treatment will target immediate issues whilst generating the least amount of aerosols for the least amount of time possible.
  • Wherever possible, rubber dam will be used to isolate your teeth prior to treatment – although some patients do not like this, it is essential we use this wherever we possibly can
  • We will ask you forgo your normal post treatment rinse as again this generates a lot of unwanted aerosols
  • After completion of the consultation, you will be asked to don your mask again, remove your shoe covers and be escorted from the premises via the rear exit
  • Here you will be prompted to hand sanitise again and dispose of your mask before leaving.
  • Wherever possible you will be asked to leave the building via the rear exit (this may not be possible for all patients depending on mobility as the lane is somewhat uneven in places). You may want to arrange to be met or collected at this point but please be aware there are no parking facilities at the rear of the practice.
  • Arrangements for follow up appointments if needed will be made later by telephone.